Payment and Dispatch

Payment and dispatch

The following terms and conditions apply:

The products are delivered to Europe.

All deliveries to Germany are fulfilled by DHL.

Deliveries to EU-Countries, to Switzerland, Norway and Liechtenstein and countries outside of Europe are fulfilled by
Dt.Post/DHL, Post NL or DPD.

Dispatch costs (inclusive of legally applicable VAT)

Germany, from 49 EUR

no shipping costs,
below 3,99 EUR

Expedited (only within Germany and only when paid via creditcard or paypal) 19,90 EUR
EU-Countries, from 49 EUR 6,95 EUR,
below 7,95 EUR
Switzerland, Norway, Liechtenstein** 9,95 EUR
Europe Countries outside of EU** 9,95 EUR

** Important note for non-EU customer:

Delivery to non-EU countries and countries outside of Europe may cause duties taxes or costs that are not paid via us or provided by us. We recommend you to get details from customs and tax authorities before ordering.
Delivery to non-EU countries are without legally applicable VAT.

Differing shipping address

We will deliver your order on request to a different delivery address or post box. Please note that express deliveries are not possible to post boxes.

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 1 - 3 days, expedited orders until 2 pm within 1 day, foreign deliveries to EU-countries within 3 - 4 days, to Norway, Liechtenstein and Switzerland 3 - 7 days, countries outside of Europe 5 - 12 days after the order confirmation (in case of an advance payment has been agreed upon, after the payment authorisation).

CountryDelivery period
Germany 1-3 days
EU-Countries, Switzerland 2-4 days
Norway and Liechtenstein 3-7 days
Countries outside of Europe 9-14 days

Please note that deliveries are not made on Sundays and other holidays.

All Items will be shipped within 24 hours, means the items ordered will be shipped within 24 hours (valid only on weekdays; for orders placed on Sundays and public holidays period ist exended accordingly) and handed over to the carrier. If you pay by cash in advance this statement is valid from receipt of money received at our account. If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

  • Prepayment via transfer - we will grant you 3 % early payment discount on the gross product value of the order.
  • Payment via credit card
  • Payment via Paypal and Paypal Express
  • Payment via Sofortüberweisung
  • Payment by invoice (via Heidelpay)


More details for payment

As long as you make the prepayment, we will grant you 3 % early payment discount on the gross product value of the order. If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

For payment by invoice the minmum order is 25 EUR.
The invoice amount is to be settled at the time of payment on invoice within 14 days.

If there are any questions please contact us at the contact details mentioned in the Legal Notice and here