All Help Topics
However, as a guest you are not able to create a memory list and you can also not track your given orders.
Sofortüberweisung (only Germany and Austria)
Purchase on account (only Germany)
You either choose the method of payment in the purchasing process or deposit your desired method of payment in your customer account.
Provided that the delivery takes place in non-EU countries, further custom duties, taxes or costs within the context of your order may incur that are not transmitted by us or are not invoiced by us. We recommend you to find out about the details at the custom duty or tax offices before you place your order.
In order to assign your payment, we kindly ask you to enter the intended purpose as stated in your invoice.
Invoice and delivery address must be identical and correspond to your private residence.
Shipment & Dispatch
The delivery time within Germany is 1 – 3 days. To EU-Contries 3-5 days and oversea 5-7 days.
Simply enter your desired delivery address in step two of the purchase process under entry of your delivery address. Unfortunately, this service is not possible for the payment method »purchase via Billsafe« for safety reasons.
If you have a customer account with us, you can also deposit your desired delivery address there.
In the case of purchase on invoice via our payment partner >>Billsafe<<, a subsequent change of the delivery address is generally not possible.
Return & Refund
In case you do not have the delivery note anymore, contact our customer service who will directly help you along (email@example.com) or by telephone +49 2245 618463 (local call from Germany free, different from other countries).
After examination of the returned items the purchase price will be refunded to you via the method of payment you used. Please be sure to send us the items back in the condition you received them.
Please contact our firstname.lastname@example.org in these cases, they will help you along. Please inform us about your voucher code for this purpose.
If you also cannot find anything in the spam folder, contact our customer service who will directly help you along (email@example.com)
Care & Tips
Cookies are small text files which are stored on your computer and enable websites to recognise you and to memorize your settings.
When you log onto a website for the first time, you usually enter information such as your name and your preferred language. This information is put into a cookie and sent to your web browser. The next time you visit the same website, your browser will use this information, in order to adapt what you see in accordance with your settings.
• to memorize which language you speak and in which country you live
• to help you log in again when you visit our online shop again
• to help our technicians to improve our online shop, by them recognising how visitors find us and which devices they use
Cookies simplify the usage of our website for you, and they help us to show you the content that is most interesting for you.
For any questions or suggestions just contact us via firstname.lastname@example.org.
Our help pages have not answered your questions?
Then feel free to send us an e-mail to email@example.com
or simply use our contactform.
Of course we would also be glad to help you on the telephone under +49 2245 618463 (local call from Germany free, different from other countries) or via e-mail at firstname.lastname@example.org
Our team is looking forward to helping you along!