All Help Topics

Order

You can order online in our online shop at www.funslippers.com
Unfortunately, it is currently not possible to order by telephone at FUNSLIPPERS. But we will be pleased to help you by telephone under + 49 2245 618463 (free local call from Germany, different from other countries) or via e-mail (customerservice@funslippers.com).
No. You can, of course, shop at our online shop as a guest.
However, as a guest you are not able to create a memory list and you can also not track your given orders.
We do not have a minimum order value.
If you have a customer account with us, you can see your previous orders quite easily by logging into >>my account<< with your e-mail address and your password then calling up your orders under the heading »my orders«.
We deliver worldwide, to Germany and to EU countries as well as to Switzerland, Norway and Liechtenstein.
If your desired article is sold out, you have the possibility to leave your e-mail address on the product page. After that, please just click on the link in the e-mail that we send to you. As soon as your desired article is available again, we will inform you about that.
After you have completed your order you will receive a confirmation of receipt from us via e-mail. Your order will be processed within 24 hours on working days and will be sent to you after that.
If you would like to check whether your order was placed correctly, you can see this in the confirmation of receipt that we have sent to you via e-mail. If you have created a customer account, log in at www.funslippers.de on the top right with your e-mail address and your password under „my account“ and call up your orders under the heading »my orders«. If you have any questions on your order or if your order was not placed correctly, you can get in touch with our customer service via e-mail at customerservice@funslippers.com and by telephone under +49 2245 618463 (free local call from Germany, different from other countries).
No. However, you may give us your date of birth voluntarily, so that we have the possibility to provide you with a birthday voucher.

Payment

We accept the following methods of payment:

Advance payment
Credit card
PayPal
Sofortüberweisung  (only Germany and Austria)
Purchase on account (only Germany)
 
You either choose the method of payment in the purchasing process or deposit your desired method of payment in your customer account.
We protect your personal data in accordance with the latest technology. The SSL (Secure Socket Layer) transfer we use works with a 128-bit encryption, which ensures that your personal data cannot be read by third parties. Additionally, your payment data is not stored by us.
Yes. As long as you have not yet sent your order, you can return to the previous step or change your address, method of payment. For this purpose, simply go to the page >>check & order<< in the checkout and select the details you would like to change.
You cannot store the payment process itself for safety reasons. But if you have a customer account, you can deposit your preferred method of payment which will be directly displayed to you when you place your next order.
You will receive the invoice via e-mail as a PDF file as soon as your order is sent.
If you want to order from us as a business customer, please select "company" and fill in your VAT ID when filling in your adress information.
Yes, if your delivery address is a non-EU country, i.e. such as Switzerland, Norway or Liechtenstein or the U.S.A., you will not be charged for German value added tax.
Provided that the delivery takes place in non-EU countries, further custom duties, taxes or costs within the context of your order may incur that are not transmitted by us or are not invoiced by us. We recommend you to find out about the details at the custom duty or tax offices before you place your order.
We currently do not offer installment payment.
You will receive detailed information with the confirmation of receipt of your order about where the invoice amount is to be transferred to.
In order to assign your payment, we kindly ask you to enter the intended purpose as stated in your invoice.
Yes, as soon as your payment is received by us, you receive information about it via e-mail.
Your credit card account will not be charged until your ordered items are available.
There may be different reasons why a payment via credit card is not possible, e.g. general technical problems, input errors, card validity or security reasons when ordering abroad etc. Alternatively, we are pleased to offer you other methods of payment: advance payment purchase on account (only Germany), Sofortüberweisung (only Germany and Austria) and PayPal.
You will find the three-digit security code on the back of your credit card.
Purchase on account takes place with the support of our partner BillSAFE and is only available in Germany. Pay conveniently via invoice - quite simply and un-bureaucratically with BillSAFE, a service from PayPal. After confirming your order, the next step is the entry of your date of birth and then you confirm your data. The invoice is due for payment within 30 days after the date of the invoice. 
Invoice and delivery address must be identical and correspond to your private residence.

Shipment & Dispatch

The delivery of your order is free of charge within Germany. Delivery costs are only charged in the case of shipment outside of Germany. You will find out more to that under payment and dispatch
Your order will be processed within 24 hours after receipt of payment and transferred to the carrier on the next working day.
The delivery time within Germany is 1 – 3 days. To EU-Contries 3-5 days and oversea 5-7 days.
Worldwide, to Germany, to the whole of the EU and to Norway, Switzerland and Liechtenstein.
We ship your order via DHL as premium package, via Deutsche Post or DPD.
A delivery to a packing station is only possible in Germany. All you need to do is click on „you would like to enter a different delivery address“ in step 2 of the purchase process under entry of your delivery address and deposit your data for the packing station there.
If you chose payment via paypal, creditcard or payment in advance, you are welcome to enter a delivery address that differs from the invoice address.
Simply enter your desired delivery address in step two of the purchase process under entry of your delivery address. Unfortunately, this service is not possible for the payment method »purchase via Billsafe« for safety reasons.
If you have a customer account with us, you can also deposit your desired delivery address there.
You will find the details of your order in the confirmation of receipt that we have sent to you via e-mail. If you have a customer account with us log in to the homepage of www.funslippers.de with your e-mail address and your password, and call up your orders under the heading »my orders«.
When your order has been shipped, you automatically receive a tracking number relating to your order and a link to the shipment tracking. Please note that this link is usually not activated until 7 o’clock p.m.
Provided that your order has not yet been shipped, a change of the delivery address is still possible. In this case, please contact our customer service via e-mail at customerservice@funslippers.de
In the case of purchase on invoice via our payment partner >>Billsafe<<, a subsequent change of the delivery address is generally not possible.
If an item is damaged, please contact our customer service via e-mail at customerservice@funslippers.de as soon as possible and it would be best to directly send a photo (e.g. via mobile phone). That way our customer service can help straight away and provide you with a replacement as quickly as possible.

Return & Refund

If an item delivered by us should be damaged in any way or not in order, contact our customer service directly via e-mail or by telephone +49 2245 618463 (local call from Germany free, different from other countries local call). They will help you immediately and uncomplicated and arrange for a quick replacement.
Each shipment is provided with a delivery note on which your ordered items are listed. Simply mark the items on the delivery note that are to be returned with a cross and place this in the package.

In case you do not have the delivery note anymore, contact our customer service who will directly help you along (customerservice@funslippers.de) or by telephone +49 2245 618463 (local call from Germany free, different from other countries).

After examination of the returned items the purchase price will be refunded to you via the method of payment you used. Please be sure to send us the items back in the condition you received them.
Yes, if your desired item is still available. For this purpose, simply contact our customer service or by telephone +49 2245 618463 (local call from Germany free, different from other countries) who will initiate the exchange for you.
At FUNSLIPPERS you have 30 days to send back items to us after receiving your order. You will find further information on the right of withdrawal at FUNSLIPPERS in our general terms and conditions (GTC).
No. We will bear the costs of a return delivery.
Please contact our customer service customerservice@funslippers.com directly via e-mail who will immediately provide you with a parcel label via e-mail. The shipping parcel label is filled in completely. Simply attach the parcel label to the parcel and bring it to the next postal office.
You can hand in your return at the dedidacted postal office.
Yes, as soon as your parcel is received by us, you get an e-mail relating to the receipt, and the refund of the purchase price.
The credit note always takes place the same way you specified as method of payment. In the case of credit card payment we shall refund the amount to your credit card account. In the case of payment via PayPal the credit note takes place on your PayPal account. In case of delivery on account: Just reduce the invoice sum by the amount of the returned item (incl. VAT) and transfer the remaining amount to the indicated account. If you have already transferred the complete invoice amount, we will refund the corresponding amount of the returned items to your current account. If you send back all items in the case of purchase on account, you do not have to make any payment.
As soon as we have received and checked the return, the credit note of the invoice amount takes place within a maximum of 14 days via the method of payment you selected when ordering.

Vouchers

If you have a FUNSLIPPERS voucher, you can enter the voucher code directly into the field »redeem voucher« in the cart and the invoice amount of your order will directly be reduced by the voucher value.
Vouchers can only be directly offset with online payment.
FUNSLIPPERS vouchers cannot be offset subsequently. If you ever forget to redeem a voucher, just use your voucher with your next order.
If it is not possible to redeem a voucher, the validity date of the voucher has probably expired or the voucher code has already been redeemed.
Please contact our customerservice@funslippers.de in these cases, they will help you along. Please inform us about your voucher code for this purpose.
In general, vouchers cannot be paid in cash.

My Account

Click the icon >>my account<< on the homepage, you then have the possibility to enter your customer data via the button >>create customer account<“. After that, select a password and complete your registration by clicking the button >>create customer account<<.
No, by registering as a customer, there will be no additional costs for you.
We use security server software with SSL encryption in the payment process which protects your data against unauthorized access and manipulation during the transmission.
No. Of course all customer data will be treated in strict confidence at FUNSLIPPERS and will not be passed on to third parties.
Yes. You can change your password under >>my account<< in the heading >>overview<< under >>user information<<. You just have to click on »change password« for this purpose. Simply enter your old password and then your new desired password twice and click on >>change password<<..
You just have to click on »my account« on the top right on the FUNSLIPPERS homepage and then click on the link >>forgot password<<. Then enter your deposited e-mail address and click on >>request password<<. After that, we will directly send you an e-mail with a link valid for 24 hours with which you can choose a new password for your account..
Yes, when you log onto the homepage you can edit and change your details at the top under >>my account>>.
Please just send us an e-mail to customerservice@funslippers.com with the request for deletion and we will immediately arrange for the deletion of your customer account.

Newsletter

You will find the possibility for registration under the link www.funslippers.com/newsletter. Simply enter your e-mail address and press the >>register now<< button. After that, you will receive an e-mail with a link that you only have to confirm.
Either click on the unsubscribe link in the newsletter e-mail or simply remove the hook in your customer account.
If you have accidentally registered for the newsletter, but would no longer like to receive it, you can unsubscribe at any time.
After your registration for the newsletter you will receive an e-mail with a link that you must confirm in order to receive the newsletter. If you have not received this e-mail, please check your spam folder to see if the e-mail can be found there.
If you also cannot find anything in the spam folder, contact our customer service who will directly help you along (customerservice@funslippers.com)
We are against spam, so we only send a maximum of one newsletter per month.

Care & Tips

It is best to clean your FUNSLIPPERS with a mild detergent and a soft cloth.
You can clean your FUNSLIPPERS with a program for wool at a low temperature and a gentle wool washing detergent.

Cookie Policy

Like all websites we use cookies and other similar technology in order to operate the website and to offer you a better and more personal experience at funslippers.de. In this policy it is explained how we use cookies and how you can manage these.
Cookies are small text files which are stored on your computer and enable websites to recognise you and to memorize your settings.
When you log onto a website for the first time, you usually enter information such as your name and your preferred language. This information is put into a cookie and sent to your web browser. The next time you visit the same website, your browser will use this information, in order to adapt what you see in accordance with your settings.
We use cookies for a lot of things at funslippers.de, which we explain in detail below such as:
•    to memorize which language you speak and in which country you live
•    to help you log in again when you visit our online shop again
•    to help our technicians to improve our online shop, by them recognising how visitors find us and which devices they use
Cookies simplify the usage of our website for you, and they help us to show you the content that is most interesting for you.
You can decide if you would like to use cookies by changing the settings in your browser. However, as most of the websites, the funslippers.de online shop does not function properly without cookies. So if you decide to deactivate cookies, you should know that a large part of the website will not work.
This is a brief summary of how we use cookies today; we can change this cookie policy when we change our usage of cookies as time goes by.
For any questions or suggestions just contact us via cookies@funslippers.com.


Contakt

Our help pages have not answered your questions?
Then feel free to send us an e-mail to info@funslippers.com
or simply use our contactform.
Of course we would also be glad to help you on the telephone under +49 2245 618463 (local call from Germany free, different from other countries) or via e-mail at customerservice@funslippers.com
Our team is looking forward to helping you along!